At Signe, we understand that preferences can vary — and we want you to be fully satisfied with your fragrance. That’s why we offer a one-time product exchange within 3 days of receiving your order.

Exchange Conditions

The perfume must be returned in its original packaging (bottle and box).

Special editions and customized items cannot be exchanged.

Bundle offers are not eligible for partial exchange.

Orders shipped outside Jordan are excluded from the exchange policy.

How the Exchange Works

You submit an exchange request through our official channel.

We will contact you to confirm the new item you wish to receive.

Our delivery team will visit you, collect the original product, inspect its condition, and hand over the replacement perfume at the same time.

No money will be refunded except for price differences. This service is provided 100% free of charge for our valued customers.

Price Differences

If the new perfume is more expensive, you will be asked to pay the difference during the exchange.

If the new perfume is less expensive, the difference will be refunded to you.

Need Help?

We’re here to support you. Contact us through any of the channels below:

Facebook: Signe Perfume

Instagram: @signee_jo

WhatsApp: +962 798 404 303

Thank you for choosing Signe — your satisfaction is our signature.